Have you received a credit bill? Submit your refund request online!
At present, the form can only be filled out using a Greek IBAN.
We were unable to locate the Account Contract you have submitted.
For any further queries call 800-900-1000.
Upon checking in our system, it was found that there is no credit balance to be refunded.
For any further clarification please call 800-900-1000.
Upon checking in our system, it was found that there is an active debt settlement.
For any further clarification please call 800-900-1000.
Upon checking in our system, it was found that there are debts related to another supply and the request will be considered for offsetting.
For any further clarification please call 800-900-1000.
The details you submitted refer to a business customer.
Please get in touch via email corporatecustomers@dei.gr
The details you submitted belong to a business customer.
Please get in touch via email corporatecustomers@dei.gr
The details you submitted belong to a business customer.
Please get in touch via email corporatecustomers@dei.gr
The details you submitted refer to a special category of customers (Municipalities, Embassies).
Please get in touch via email pelatesdimosiou@dei.gr
The procedure was interrupted due to the fact that based on your details you appear to be a Multiple Customer.
For any further queries call 800-900-1000.
The procedure was interrupted due to the fact that based on your details you appear to be a Shared areas Customer.
For any further queries call 800-900-1000.
We are unable to proceed with your request as our records show that the Contract Account has been deactivated.
For any further clarification please call 800-900-1000.
We are unable to proceed with your request as our records show that the account relates to a PV system.
For any further clarification please call 800-900-1000.
We are unable to proceed with your request as our records show that you are not a Shared Area Customer.
For any further clarification please call 800-900-1000.
We are unable to proceed with your request as there is already another request in progress.
For any further clarification please call 800-900-1000.
We are unable to proceed with your request as there is a move-out request.
For any further clarification please call 800-900-1000.
We are unable to proceed with your request as there is an active debt settlement.
For any further clarification please call 800-900-1000.
We are unable to proceed with your request as there is already an active pre-paid bill program.
For any further clarification please call 800-900-1000.
We are unable to proceed with your request as there is a blocked standing order amount.
For any further clarification please call 800-900-1000.
We are unable to proceed with your request without a consent form.
For any further clarification please call 800-900-1000.
We are unable to proceed with your request as there is already a move-in request.
For any further clarification please call 800-900-1000.
We are unable to proceed with your request as a system error has occurred.
For any further clarification please call 800-900-1000.
The process is interrupted due to an error in the system. Please try again later.
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To complete your request
You will need to upload the required supporting documents.
Ensure that each document you upload is clearly visible and does not exceed 15MB.
Possible supporting documents that may be required are:
- Identification document (ID card or passport)
- Proof of VAT/TIN
- Proof of IBAN
- Proof of payment to the wrong RF
- Solemn Declaration for the refund to a third party
- Death certificate, in case the application refers to a deceased person
To complete your request
You will need to upload the required supporting documents.
Ensure that each document you upload is clearly visible and does not exceed 15MB.
Possible supporting documents that may be required are:
- Proof of Legal Representative
- Proof of IBAN
- ID card or passport of Legan Representative
To complete your request
You will need to upload the required supporting documents.
Ensure that each document you upload is clearly visible and does not exceed 15MB.
Possible supporting documents that may be required are:
- Minutes of the general meeting of occupants of an apartment block or authorization of tenants for the appointment of an administrator
- Solemn Declarations of occupants for crediting the amount to the applicant’s IBAN
- Proof of IBAN
- Building Manager's ID card or passport
1 Identification details
Select
Supply holder details
2 Personal details
Refund request for
Reason for refund request
Company bank details
Representative Details
Manager bank account information
3 Necessary documents
Identification Document
TIN Number Document
Proof of IBAN
Proof of payment in RF error
Solemn Declaration for the refund to a third party
Death certificate
Proof of Legal Representative
Proof of IBAN
ID Card or Passport of Legal Representative
Minutes of the General Assembly or authorization of tenants for the appointment of an administrator
Affidivats of tenants for the credit of an amount to the IBAN of the applicant
Proof of IBAN
ID card or Passport of building manager
4 Confirm your mobile number
Fill in the 6 digit code that you received at {{model.phone}}:
Contact details
5 Completion
You will receive a confirmation e-mail about your request soon!
You will need
To complete your request
You will need to upload the required supporting documents.
Ensure that each document you upload is clearly visible and does not exceed 15MB.
Possible supporting documents that may be required are:
- Identification document (ID card or passport)
- Proof of VAT/TIN
- Proof of IBAN
- Proof of payment to the wrong RF
- Solemn Declaration for the refund to a third party
- Death certificate, in case the application refers to a deceased person
To complete your request
You will need to upload the required supporting documents.
Ensure that each document you upload is clearly visible and does not exceed 15MB.
Possible supporting documents that may be required are:
- Proof of Legal Representative
- Proof of IBAN
- ID card or passport of Legan Representative
To complete your request
You will need to upload the required supporting documents.
Ensure that each document you upload is clearly visible and does not exceed 15MB.
Possible supporting documents that may be required are:
- Minutes of the general meeting of occupants of an apartment block or authorization of tenants for the appointment of an administrator
- Solemn Declarations of occupants for crediting the amount to the applicant’s IBAN
- Proof of IBAN
- Building Manager's ID card or passport
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