Add-on emergency technical assistance service to deal with business emergencies in no time!

• You should call Next Gen Retail Services’ call centre on 210-3497020, which operates 24/7.
• State your full name, your Contract Account Number as indicated on your electricity bill, your property address, a contact number and a short description of the incident.
• Next Gen Retail Services' specialized partner network will ensure the immediate provision of emergency technical support services at your home, after notifying you.
• During the visit at your property, the technician is required to present their identification and you are expected to present your electricity bill, on which the Contract Account is stated.

Yes. But, in cases where the property is located in remote areas, far from urban or semi-urban areas, after consultation with Next Gen Retail Services' call center, you will be able to call a technician in your area; Next Gen Retail Services will cover the cost up to €300. For these special cases, you shall follow the special instructions provided by Next Gen Retail Services.

The amount shall be up to €300 per visit, including the technician’s travel costs, their work pay and the materials used for the repair.

If the damage requires a higher cost to get resolved, then the technician will either make all the necessary repairs immediately in order to temporarily restore the damage or will fully restore it, with your consent to cover the extra cost.

For new customers, the Insurance Coverage starts 10 days after the electric meter starts counting representing by PPC. For existing customers, the emergency technical support starts from the date of the product's activation.

As each Power Supply Contract is unique for the specific supply, termination of the Contract may result in a three-month charge depending on the time spent in the Service. You can re-select the FixIt services available for your new location.