PPC myHome Online is available for all Household customers, except those who fall under the category of customers of the Default Supplier.

The requirements for activating the PPC myHome Online are the receipt of a monthly bill exclusively electronically, through myDEI, the activation of a recurring payment via credit or debit card and a 12-month contract duration.

PPC myHome Online must be paid by recurring payment order on a credit or debit card (Visa or Mastecard).

However, if you are a PPC customer and you have already activated a standing order on your bank account for the utility bill for which you wish to use PPC myHome Online, you do not need to authorise a recurring card payment.

In case you activate PPC my Home Online by 03.12.2023: After the expiration of your contract, you will be switched to the PPC variable-rated product PPC myHome Open, with the application of the respective terms and charges posted here.

In case you activate PPC myHome Online after 04.12.2023: After the expiration of your contract, you will be billed with the basic rating, which you can find here.

You reserve the right to switch to a different supplier and/or product.

HEDNO defines the timeframe for the dual-rate reduced tariff system.

Winter period from November till March, as of 01.02.2025:

• Day zone: 12:00 - 15:00
• Night zone: 02:00 - 05:00 

Summer period from April till October:

• Day zone: 11:00 - 15:00
• Night zone: 02:00 - 04:00

Residential supplies with a dual-rate meter automatically transitioned to the new timetable on 01.02.2025. The sole exclusions are supplies that, due to HEDNO technical reasons, cannot be automatically changed to the new zones and must continue to operate under the old schedule, applied before 01.02.2025. These customers are notified individually by a letter included in their bill (the first one they will receive after 01.02.2025), and they can submit a request to HEDNO to be included in the new schedule.

Customers can address HEDNO about whether they have switched to the new dual-rate schedule in the following ways:

• Either via the relevant Αιτήματα Εξυπηρέτησης (Customer Service Requests) application, by selecting the category Έλεγχος Διζωνικής Μειωμένης Τιμολόγησης (Checking for Dual-Rate Reduced Tariff) and entering the supply number according to the instructions, the applicable notification message will be shown (find here examples in Greek)
• Call 800 400 4000 (free of charge)

In case you wish to apply for a Night meter, you need to:

1. contact HEDNO to submit the relevant application

2. contact us to sign a new contract under your name.

You can find out if you have a segmented or continuous timetable by checking the supply meter. Specifically, if your meter registers consumption on the counter with the M indication (reduced tariff) or on the counter with the K indication (regular tariff) during the Reduced charge period.

To determine whether you are integrated into the continuous or segmented timetable, you can address HEDNO.

A) By checking your bill:
On the back page of the bill appears "PPC Supply ". On the back page of the Actual bill, in the section "PPC Supply Charges", "Energy Charge - Regular" and "Energy Charge - Reduced" are displayed separately and directly below the charges and consumption quantities per zone.On the top left side, you will find in detail the readings of your meter, while in CODE 12 you will find your reduced charge period consumption.

B) By checking your supply meter:
You can check whether you have a dual-rate meter; in other words, whether there are two counters on your meter. One marked K and one marked M. Then, when the night tariff applies, whether your meter registers the consumption on the counter marked M.

C) By checking the distribution board at your home
In several cases there is an indicator light on the distribution board of your home which is connected to the additional service conductor.